Privacy Policy

Last updated: September 24, 2025

This Privacy Policy describes how Neurokalm (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from myneurokalm.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

By using and accessing our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

2. Personal Information We Collect

The types of personal information we may collect include:

  • Contact details: name, billing/shipping address, phone number, email.

  • Order information: purchase history, payment confirmation.

  • Account information: username, password, security questions.

  • Shopping activity: items viewed, added to cart, or wishlist.

  • Customer support: details you provide when contacting us.

  • Usage data: device information, IP address, browser type, interactions with our Site (collected via cookies, pixels, or similar technologies).

We may also obtain information from third parties such as:

  • Service providers (e.g., Shopify, shipping partners, payment processors).

  • Marketing and advertising partners.

  • Analytics and cookie technology providers.

3. How We Use Your Information

We use your personal information to:

  • Provide Services: process payments, fulfill orders, deliver products, handle returns/exchanges, manage accounts.

  • Marketing & Advertising: send promotional messages by email or other means, show targeted ads.

  • Security & Fraud Prevention: detect, investigate, or prevent fraudulent and illegal activities.

  • Customer Support & Communication: respond to inquiries, improve our Services, maintain business relationships.

4. Cookies

We use cookies and similar technologies to operate and improve our Site, analyze user behavior, and personalize your experience.
Details on Shopify cookies: https://www.shopify.com/legal/cookies

You can disable cookies through your browser settings, though this may affect the functionality of our Site.

5. Disclosure of Personal Information

We may share personal information with:

  • Service providers (IT, shipping, payment processors, analytics, customer support).

  • Business and marketing partners (including Shopify).

  • Affiliates within our corporate group.

  • Legal authorities, when required by law.

  • In the context of a business transfer (e.g., merger, acquisition).

We do not sell or share the personal information of individuals under 16 years of age.

6. User-Generated Content

If you post reviews or content publicly on our Site, it will be visible to others. Please use caution when sharing personal information in public spaces.

7. Third-Party Links

Our Site may link to third-party websites. We are not responsible for the privacy or security of those websites. Please review their policies before sharing personal information.

8. Children’s Data

Our Services are intended for individuals 18 years and older. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us to request deletion.

9. Security & Data Retention

We take reasonable security measures, but no system is 100% secure.
We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

10. Your Rights

Depending on your location, you may have certain privacy rights, including:

  • Access / Right to Know – to request details about personal data we hold.

  • Correction – to update inaccurate or incomplete information.

  • Deletion – to request deletion of your data, subject to legal limits.

  • Portability – to request a copy of your data in a portable format.

  • Opt-Out of Marketing – to stop receiving promotional communications.

  • Opt-Out of Sale/Sharing – if you are a California resident, you may request that we do not “sell” or “share” your personal information under CCPA/CPRA.

To exercise these rights, please contact us (see Section 11).

11. Contact Us

For questions, concerns, or to exercise your privacy rights, you can reach us at:

📧 info.neurokalm@gmail.com
📍 1209 MOUNTAIN ROAD PL NE STE R
      ALBUQUERQUE, NM 87110

12. International Customers

  • UK & EU: You have rights under the GDPR, including the right to lodge a complaint with your local data protection authority (e.g., the UK ICO).

  • California, USA: You have rights under CCPA/CPRA to opt-out of the sale/sharing of personal information.

  • Latin America: You may exercise ARCO rights (Access, Rectification, Cancellation, Opposition) as provided by the applicable law in your country.