Last updated: September 24, 2025

1. Overview

This website is operated by Neurokalm . By accessing myneurokalm.com (the “Site”) and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”) and our other policies referenced here (including our Privacy Policy and Return/Refund Policy). If you do not agree, do not use the Site.

We may update these Terms at any time by posting a new version on this page. Your continued use of the Site following changes constitutes acceptance of the revised Terms.

Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products and services.

2. Eligibility & Account

You must be 18+ (or the age of majority in your jurisdiction) to use the Site. You are responsible for keeping your account credentials secure and for all activities under your account.

3. Online Store Terms

You may not use our products or services for any unlawful or unauthorized purpose, and you must comply with all applicable laws in your jurisdiction. You must not transmit any worms, viruses, or malicious code.

4. Product & Service Information

We strive for accuracy, but we do not guarantee that product descriptions, pricing, availability, or other content are error-free or current. We may correct errors and update information at any time without notice.

4.1 Digital Content

Some offerings may be delivered digitally (e.g., courses, downloadable materials, streaming access). By accessing or downloading digital content, you acknowledge that your statutory “cooling-off” right of withdrawal (where applicable) may be lost once delivery/streaming begins with your express consent. Access to digital content is for personal, non-transferable use and subject to any license terms presented at purchase.

5. Pricing, Orders & Billing

Prices are subject to change without notice. We may refuse, cancel, or limit any order at our discretion (e.g., suspected fraud, reselling, or stock issues). If we change or cancel an order, we will attempt to notify you using the contact details provided at checkout.

You agree to provide current, complete, and accurate purchase and account information and promptly update it as needed so we can complete your transactions.

6. Shipping, Risk of Loss & Customs

Title and risk of loss for physical goods pass to you upon delivery to the carrier, except where prohibited by law. International orders may be subject to customs duties, taxes, and fees imposed by the destination country; these are your responsibility. Delivery times are estimates and not guaranteed.

7. Returns, Exchanges & Refunds

Returns and refunds are governed by our Return/Refund Policy, available here: [insert your URL, e.g., https://myneurokalm.com/policies/refund-policy].
Note: For digital content, refunds may be restricted once download/streaming access has begun, subject to applicable consumer laws.

8. Promotions, Gift Cards & Discount Codes

Promotional offers are subject to their stated terms and may be modified or withdrawn at any time. Discount codes must be used within their validity period and cannot be combined unless expressly stated. Gift cards are non-refundable to the fullest extent permitted by law.

9. Subscriptions (if applicable)

If you enroll in a subscription (e.g., recurring deliveries or digital access), you authorize recurring charges until you cancel. Cancellation terms, renewal cycles, and billing dates will be disclosed at checkout and/or in your account. You can cancel future cycles as specified in your subscription settings; charges already processed may be non-refundable as permitted by law.

10. Third-Party Tools & Links

We may provide access to third-party tools and links “as is” and “as available,” without warranties or liability. Your use of third-party tools or websites is at your own risk and subject to their terms and policies.

11. User Content (Reviews, Comments, UGC)

By submitting content (e.g., reviews, comments), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, translate, and distribute such content in any media. You are solely responsible for your submissions and must not post unlawful, infringing, defamatory, or harmful material.

12. Prohibited Conduct

You must not: (a) use the Site for unlawful purposes; (b) violate intellectual property rights; (c) harass, abuse, or discriminate; (d) submit false or misleading information; (e) upload malware; (f) collect personal data of others without consent; (g) spam, phish, crawl, or scrape; (h) circumvent security features.

13. Intellectual Property

All content on the Site (including text, graphics, logos, product names, images, videos, and software) is owned by or licensed to Neurokalm and protected by intellectual property laws. You may not use our IP without our prior written consent.

14. Warranty Disclaimer

Except as expressly stated, the Site, products, and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement. Where consumer rights laws apply, statutory rights remain unaffected.

15. Limitation of Liability

To the maximum extent permitted by law, Neurokalm and its affiliates, directors, officers, employees, agents, suppliers, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site, products, or services. Where liability cannot be excluded, it is limited to the amount you paid for the product/service giving rise to the claim. Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the fullest extent permitted.

16. Indemnification

You agree to indemnify and hold harmless Neurokalm and its affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand (including reasonable attorneys’ fees) arising out of your breach of these Terms or your violation of any law or third-party rights.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

18. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any violation of these Terms. Obligations incurred prior to termination (including payment obligations) shall survive termination.

19. Governing Law & Jurisdiction

These Terms and any dispute or claim (contractual or non-contractual) arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
Consumers: Where mandatory consumer protection rules of your country of residence grant you additional rights or a different forum, those rights are not affected.

(Optional – if you prefer arbitration for US customers, we can add a binding arbitration/AAA clause with class-action waiver. Dímelo y te lo incluyo.)

20. Privacy

Your submission of personal information through the store is governed by our Privacy Policy:  https://myneurokalm.com/policies/privacy-policy.

21. Contact Information

Questions about these Terms should be sent to: info.neurokalm@gmail.com

Trading name: Neurokalm
Email: info.neurokalm@gmail.com
Business address: ALBUQUERQUE, NM 87110